On February 29, 2024, I purchased a “Real Kitchen” non-stick pan from D Mart Raipur located at D Mart Raipura, Ring Road No. 1, Dindayal Upadhyay Nagar, Raipur, Chattisgarh 492001, India. The product was accompanied by a claim of a 1-year warranty. However, upon using the pan, it became deformed in shape, rendering it unusable.
On March 22, 2024, I visited D Mart Raipur to return the defective product and avail of the warranty exchange. I presented the original invoice (Bill No. 480303015-004564) as proof of purchase. However, the administration at D Mart Raipur refused to honor the warranty exchange, citing the absence of a separate warranty card.
Despite explaining that the warranty card was not provided separately at the time of purchase and that the product itself did not include any terms and conditions regarding the warranty, the administration maintained their refusal. They directed me to contact the product company’s toll-free number (1800 123 222 292) for assistance, but all attempts to reach them were futile as the number was switched off.
Furthermore, D Mart customer care reiterated that once a product is sold, the responsibility lies solely with the product company, failing to acknowledge their obligation as the retailer.
This refusal to honor the warranty exchange and the lack of assistance from both D Mart Raipur and the product company is unacceptable. It is a clear violation of consumer rights and a breach of trust on the part of D Mart.
I urge D Mart to review its policies and practices to prevent such incidents in the future and uphold consumer rights.