Flipkart Fraud service

I recently purchased a washing machine from Flipkart, but unfortunately, it arrived damaged. When I reached out for help, they directed me to the product’s customer care instead of resolving the issue themselves. This was disappointing because I expected better service from Flipkart. It’s inconvenient and frustrating to deal with a damaged product, especially when it’s not my fault. I hope Flipkart can improve their customer service to better assist customers facing such issues in the future.